Victor Sng - NTUC Income

Dear Mr Low Choo Mee,

I was disheartened when my car (XXXXXXM) was stalled because of a flash flood incident at Tanah Merah Besar Road on 7 Aug 2008.  I am thankful to NTUC Income Call Centre for the quick respond to my plight and had my car towed to your authorised workshop (Joo Hak Kee Motor Workshop).  I was amazed by the efficiency of your claim department in liaising with the workshop to have my car retored at the shortest possible time.  Thank you.

However, I must praise the Proprietor of Joo Hak Kee Motor Workshop, Mr Teo Soi Joo, his Operations Manager William and his team of mechanics for the emotional care and reassurance given to me when my heart was truly broken by the state of my car.They promised that they will retore my car to its original condition and performance as they are familiar with Madza RX 8 and other brands of car.  In fact, Mr Teo and William kept me informed of the progress of repair works - an exceptional customer services indeed!

Yesterday, I collected my car and I am elated that my car was restored to my fullest satisfaction.  Joo Hak Kee Motor Workshop has shown honesty and integrity in discharging their highest standard of repair work to its customers.  I understand also that a half-submerged car Hyundai involved in the same incident was repaired by Joo Hak Kee Motor Workshop and I believed the car owner would share the same experience and appreciation for a good job done.

Well Mr Low, I must commend that NTUC Income for foresight in selecting Joo Hak Kee Motor Workshop as one of the recommended list of repair workshops.  I hope NTUC Income would channel for repair work claims to this workshop as they will help NTUC Income to heighten its reputation in providing its clients the best services that everyone talks about.  Just to let you know that I have decided to send my other car and also this Madza RX8 for servicing and other tuning services.

Please convey my heartfelt appreciation to the Proprietor of Joo Hak Kee Motor Workshop.

Have a nice and pleasant day ahead!

Yours faithfully,

Sng Chong Huat

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